These Terms and Conditions ("Agreement") govern the provision of the coaching services and learning sessions with an Equity, Diversity, and Inclusion (EDI) lens ("Services") by Clarity Hive ("Company") to clients ("Clients").

By accessing or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed.

1. Scope of Services

1.1 Clarity Hive provides general life coaching services and learning sessions with an Equity, Diversity, and Inclusion (EDI) lens to Clients. The specific services provided will be outlined in the agreed-upon proposal, including any specific objectives, deliverables, and timelines.

1.2 Learning sessions cover the following topics:

1.2.1 Introduction to EDI

1.2.2 EDI in the Workplace

1.2.3 EDI in personal relationships

1.2.4 EDI in the Community

1.3 Learning sessions are delivered in a variety of formats, including live online sessions, pre-recorded videos, and self-paced modules.

2. Responsibilities of the Company

2.1 Clarity Hive agrees to: 2.1.1 Assign qualified life coaches and facilitators with expertise in EDI to work with Clients. 2.1.2 Provide coaching sessions, learning materials, resources, and guidance to support Clients in their personal growth and development, incorporating EDI principles. 2.1.3 Measure the success of the coaching program and make adjustments as needed. 2.1.4 Protect Client information securely and use it solely for the purpose of providing the Services.

3. Client's Responsibilities

3.1 The Client agrees to: 3.1.1 Actively participate in the coaching process, providing accurate and relevant information as requested by Clarity Hive. 3.1.2 Implement the recommended strategies and personal development goals through an EDI lens. 3.1.3 Pay the agreed-upon fees for the Services. 3.1.4 Notify Clarity Hive of any changes to their contact information or other relevant information.

4. Confidentiality

4.1 Both parties agree to maintain strict confidentiality regarding any confidential or proprietary information shared during coaching sessions or learning sessions unless required by law.

5. Cancellation and Rescheduling

5.1 Clients may cancel or reschedule a coaching session by providing at least 24 hours notice in advance or 16 working days' notice for learning sessions. No penalty or fee will be incurred for cancellations made within the specified notice period. However, Clarity Hive may charge a cancellation fee as outlined below:

5.1.1 Cancellations for learning sessions made within 11-15 working days of the session: 25% of the fee

5.1.2 Cancellations made within 6-10 working days of the session: 50% of the fee

5.1.3 Cancellations made within 0-5 working days of the session: 100% of the fee

5.1.4 Cancellations made with less than 24 hours notice for coaching sessions will be charged 100% of the fee.

5.2 Clarity Hive strives to accommodate rescheduling requests whenever possible, taking into account availability and scheduling constraints. Clients are encouraged to contact Clarity Hive as soon as possible to discuss any necessary rescheduling arrangements.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Agreement.